[Issue] Hardware acceleration not working in v3.4.3.39

[Gioppy]

Hello!

In CentBrowser v3.1.5.52 I was able to play embedded Vimeo videos without any problems.
Today I updated to CentBrowser v3.4.3.39 and the same video shows a black screen. Only the audio is working. I have to disable hardware acceleration to make it work. 
Why the same video works in v3.1.5.52 and doesn't work in v3.4.3.39?

I also tried clearing cache, cookies, etc. and rebooting the computer.

[Admini]

This should be a bug of hardware acceleration.
Have you tested the same URL in Chrome 66?
Can you post your GPU information in chrome://gpu?

[Gioppy]

Thank you for your reply!

I don't have Chrome 66, so I haven't tested it.

Here is the report from chrome://gpu

Code:

Graphics Feature Status Canvas: Software only, hardware acceleration unavailable CheckerImaging: Disabled Flash: Software only. Hardware acceleration disabled Flash Stage3D: Software only. Hardware acceleration disabled Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled Compositing: Software only. Hardware acceleration disabled Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only. Hardware acceleration disabled Surface Synchronization: Enabled Video Decode: Software only. Hardware acceleration disabled WebGL: Software only, hardware acceleration unavailable WebGL2: Software only, hardware acceleration unavailable Problems Detected Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 2018-05-23T17:15:20.060Z Chrome version Chrome/66.0.3359.181 Operating system Windows NT 10.0.17134 Software rendering list URL https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/software_rendering_list.json Driver bug list URL https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/gpu_driver_bug_list.json ANGLE commit id 22c768fbda54 2D graphics backend Skia/66 773868fdade5f9f0e7697e6d09c9bd80aaa9b402- Command Line "C:\Users\gioppy\AppData\Local\CentBrowser\Application\chrome.exe" --flag-switches-begin --disable-direct-write --enable-tab-audio-muting --disable-features=AutomaticTabDiscarding --flag-switches-end Driver Information Initialization time 154 In-process GPU false Passthrough Command Decoder false Direct Composition false Supports overlays false Sandboxed true GPU0 VENDOR = 0x1002, DEVICE= 0x9598 *ACTIVE* Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 20.0" Driver vendor Advanced Micro Devices, Inc. Driver version 8.970.100.9001 Driver date 1-13-2015 Pixel shader version 1.00 Vertex shader version 1.00 Max. MSAA samples 4 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER Google SwiftShader GL_VERSION OpenGL ES 2.0 SwiftShader 4.0.0.3 GL_EXTENSIONS GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth Disabled Extensions Disabled WebGL Extensions Window system binding vendor Google Inc. Window system binding version 1.4 SwiftShader 4.0.0.3 Window system binding extensions EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable Direct rendering Yes Reset notification strategy 0x0000 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 GPU_READ, SCANOUT RGBA_8888 GPU_READ, SCANOUT BGRX_8888 Software only BGRX_1010102 Software only RGBX_1010102 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Display(s) Information Info Display[2528732444] bounds=0,0 1600x900, workarea=0,0 1600x860, scale=1, external Color space information {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Bits per color component 8 Bits per pixel 24 Video Acceleration Information Encode h264 baseline up to 3840x2176 pixels and/or 30.000 fps Encode h264 main up to 3840x2176 pixels and/or 30.000 fps Encode h264 high up to 3840x2176 pixels and/or 30.000 fps Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 10 dwHeight 900 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1600 iAdapter 0 lDriverSize 1094024 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Attivata szChipType ATI display adapter (0x9598) szD3DStatusEnglish Enabled szD3DStatusLocalized Attivata szDACType Internal DAC(400MHz) szDDIVersionEnglish 10.1 szDDIVersionLocalized 10.1 szDDStatusEnglish Enabled szDDStatusLocalized Attivata szDXVAHDEnglish Not Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C szDescription ATI Radeon HD 3600 Series szDeviceId 0x9598 szDeviceIdentifier {D7B71EE2-D6D8-11CF-9270-1AC4BEC2C535} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 3315 MB szDisplayMemoryLocalized 3315 MB szDisplayModeEnglish 1600 x 900 (32 bit) (60Hz) szDisplayModeLocalized 1600 x 900 (32 bit) (60Hz) szDriverAssemblyVersion 8.970.100.9001 szDriverAttributes Final Retail szDriverDateEnglish 13/01/2015 02:00:00 szDriverDateLocalized 1/13/2015 02:00:00 szDriverLanguageEnglish English szDriverLanguageLocalized Inglese szDriverModelEnglish WDDM 1.1 szDriverModelLocalized WDDM 1.1 szDriverName aticfx64.dll,aticfx64.dll szDriverNodeStrongName oem4.inf:cb0ae414554445d4:ati2mtag_RV630:8.970.100.9001:pci\ven_1002&dev_9598 szDriverSignDate Unknown szDriverVersion 8.17.0010.1129 szKeyDeviceID Enum\PCI\VEN_1002&DEV_9598&SUBSYS_E410174B&REV_00 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{3FE2BB71-5164-11E8-B723-DF229D04B3A7}\0000 szManufacturer Advanced Micro Devices, Inc. szMiniVdd Sconosciuto szMiniVddDateEnglish Unknown szMiniVddDateLocalized Sconosciuto szMonitorMaxRes Unknown szMonitorName Generic PnP Monitor szNotesEnglish No problems found. szNotesLocalized Nessun problema riscontrato. szOverlayEnglish Not Supported szRankOfInstalledDriver 00D72001 szRegHelpText Unknown szRevision Unknown szRevisionId 0x0000 szSubSysId 0xE410174B szTestResultD3D7English Not run szTestResultD3D7Localized Non eseguito szTestResultD3D8English Not run szTestResultD3D8Localized Non eseguito szTestResultD3D9English Not run szTestResultD3D9Localized Non eseguito szTestResultDDEnglish Not run szTestResultDDLocalized Non eseguito szVdd Sconosciuto szVendorId 0x1002 Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

[Admini]

Thank you for your reply!

I don't have Chrome 66, so I haven't tested it.

Here is the report from chrome://gpu

Code:

Graphics Feature Status Canvas: Software only, hardware acceleration unavailable CheckerImaging: Disabled Flash: Software only. Hardware acceleration disabled Flash Stage3D: Software only. Hardware acceleration disabled Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled Compositing: Software only. Hardware acceleration disabled Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only. Hardware acceleration disabled Surface Synchronization: Enabled Video Decode: Software only. Hardware acceleration disabled WebGL: Software only, hardware acceleration unavailable WebGL2: Software only, hardware acceleration unavailable Problems Detected Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 2018-05-23T17:15:20.060Z Chrome version Chrome/66.0.3359.181 Operating system Windows NT 10.0.17134 Software rendering list URL https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/software_rendering_list.json Driver bug list URL https://chromium.googlesource.com/chromium/src/+/3502756398e621ae300704f6f8469b23879c6e2e/gpu/config/gpu_driver_bug_list.json ANGLE commit id 22c768fbda54 2D graphics backend Skia/66 773868fdade5f9f0e7697e6d09c9bd80aaa9b402- Command Line "C:\Users\gioppy\AppData\Local\CentBrowser\Application\chrome.exe" --flag-switches-begin --disable-direct-write --enable-tab-audio-muting --disable-features=AutomaticTabDiscarding --flag-switches-end Driver Information Initialization time 154 In-process GPU false Passthrough Command Decoder false Direct Composition false Supports overlays false Sandboxed true GPU0 VENDOR = 0x1002, DEVICE= 0x9598 *ACTIVE* Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 20.0" Driver vendor Advanced Micro Devices, Inc. Driver version 8.970.100.9001 Driver date 1-13-2015 Pixel shader version 1.00 Vertex shader version 1.00 Max. MSAA samples 4 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER Google SwiftShader GL_VERSION OpenGL ES 2.0 SwiftShader 4.0.0.3 GL_EXTENSIONS GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth Disabled Extensions Disabled WebGL Extensions Window system binding vendor Google Inc. Window system binding version 1.4 SwiftShader 4.0.0.3 Window system binding extensions EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable Direct rendering Yes Reset notification strategy 0x0000 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 GPU_READ, SCANOUT RGBA_8888 GPU_READ, SCANOUT BGRX_8888 Software only BGRX_1010102 Software only RGBX_1010102 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Display(s) Information Info Display[2528732444] bounds=0,0 1600x900, workarea=0,0 1600x860, scale=1, external Color space information {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Bits per color component 8 Bits per pixel 24 Video Acceleration Information Encode h264 baseline up to 3840x2176 pixels and/or 30.000 fps Encode h264 main up to 3840x2176 pixels and/or 30.000 fps Encode h264 high up to 3840x2176 pixels and/or 30.000 fps Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 10 dwHeight 900 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1600 iAdapter 0 lDriverSize 1094024 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Attivata szChipType ATI display adapter (0x9598) szD3DStatusEnglish Enabled szD3DStatusLocalized Attivata szDACType Internal DAC(400MHz) szDDIVersionEnglish 10.1 szDDIVersionLocalized 10.1 szDDStatusEnglish Enabled szDDStatusLocalized Attivata szDXVAHDEnglish Not Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C szDescription ATI Radeon HD 3600 Series szDeviceId 0x9598 szDeviceIdentifier {D7B71EE2-D6D8-11CF-9270-1AC4BEC2C535} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 3315 MB szDisplayMemoryLocalized 3315 MB szDisplayModeEnglish 1600 x 900 (32 bit) (60Hz) szDisplayModeLocalized 1600 x 900 (32 bit) (60Hz) szDriverAssemblyVersion 8.970.100.9001 szDriverAttributes Final Retail szDriverDateEnglish 13/01/2015 02:00:00 szDriverDateLocalized 1/13/2015 02:00:00 szDriverLanguageEnglish English szDriverLanguageLocalized Inglese szDriverModelEnglish WDDM 1.1 szDriverModelLocalized WDDM 1.1 szDriverName aticfx64.dll,aticfx64.dll szDriverNodeStrongName oem4.inf:cb0ae414554445d4:ati2mtag_RV630:8.970.100.9001:pci\ven_1002&dev_9598 szDriverSignDate Unknown szDriverVersion 8.17.0010.1129 szKeyDeviceID Enum\PCI\VEN_1002&DEV_9598&SUBSYS_E410174B&REV_00 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{3FE2BB71-5164-11E8-B723-DF229D04B3A7}\0000 szManufacturer Advanced Micro Devices, Inc. szMiniVdd Sconosciuto szMiniVddDateEnglish Unknown szMiniVddDateLocalized Sconosciuto szMonitorMaxRes Unknown szMonitorName Generic PnP Monitor szNotesEnglish No problems found. szNotesLocalized Nessun problema riscontrato. szOverlayEnglish Not Supported szRankOfInstalledDriver 00D72001 szRegHelpText Unknown szRevision Unknown szRevisionId 0x0000 szSubSysId 0xE410174B szTestResultD3D7English Not run szTestResultD3D7Localized Non eseguito szTestResultD3D8English Not run szTestResultD3D8Localized Non eseguito szTestResultD3D9English Not run szTestResultD3D9Localized Non eseguito szTestResultDDEnglish Not run szTestResultDDLocalized Non eseguito szVdd Sconosciuto szVendorId 0x1002 Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Have you tried updating your video card driver?

[Gioppy]

@CentBrowser : I have the latest driver. The problem is that it was working with previous version of CentBrowser, so I don't understand why it's not working with the new version.